Refund policy

Our promise

We want your countdown to be a happy one. If something goes wrong with your order, email us and we'll make it right.

Damaged, defective or wrong items

If your calendar arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund. You don't need to send anything back.

Orders that don't arrive

If your order hasn't arrived within 25 days of purchase, contact us and we'll send a replacement or issue a full refund.

Changed your mind?

Unopened calendars in their original packaging can be returned within 14 days of delivery. Email us first for return instructions. Return shipping is paid by the customer, and we'll refund the item price once the return is received. Because each calendar contains surprise items, opened calendars can't be returned unless they're damaged or defective.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.